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RETURN & EXCHANGES POLICY

RETURN POLICY


Last updated January 11, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, it you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.


RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS
To retum an item, please email customer service at houseotshe@gmx.com to obtain a Retum Merchandise Authorization (RMA) number. After receiving a RMA number, place the Item securely in its original packaging and include your proof ot purchase, and mail your retum to the following address:

HOUSE OF SHE LLC
Attn: Returns
RMA #
10090 NW 80TH CT
MIAMI LAKES, FL 33016
United States


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your retum.


REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days trom the receipt of your Item to process your return or exchange. We will notify you by email when your return has been processed.


EXCEPTIONS
The following items cannot be returned or exchanged:

  • NO TAGGED ITEMS
  • FREE FROM ANY SCENT OF DEODORANT, PERFUME OR WASHING POWDER
  • USED AND WORN
  • NOT IN RE SALABLE CONDITIONS
  • ALL SALES ITEMS
  • GIFTED ITEMS AFTER 14 DAYS

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange. We will handle it within 24 hours, please note any defective or damaged items must be kept and not held on to until a HOS member reaches out to guide you through process. We thank all our clients for there patience ahead. 


Please Note:
• Sale items are FINAL SALE and cannot be returned. If not 100% satisfied please feel free to personally reach out and we will get back to you in 24 hours or less


QUESTIONS
If you have any questions concerning our return policy, please contact us at:
houseofshe@gmx.com