Frequently Asked Questions

Everything you need to know about shopping at House of She.

Orders & Shopping

How do I place an order?
Browse, fall in love, add to cart. Select your size and colour, check out securely, and you're done. You'll receive an order confirmation email right away.

Can I modify or cancel my order after placing it?
We process orders quickly. Email hello@house-of-she.com as soon as possible — we'll do our best before your order ships, but cannot guarantee changes once processing has begun.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay for eligible orders.

I didn't receive an order confirmation email — what should I do?
Check your spam or junk folder first. If it's not there, email us at hello@house-of-she.com with your name and we'll locate your order.

Can I place an order as a guest?
Yes — no account required. But creating an account makes it easier to track orders, save your wishlist, and access member perks.

Do you offer gift wrapping or a gift note?
Not yet — but it's coming. In the meantime, reach out and we'll do our best to make it feel special.

Shipping & Delivery

Do you offer free shipping?
Yes — complimentary shipping on all orders over $150. Orders under $150 have shipping calculated at checkout.

How long will my order take?
Orders are processed within 1–3 business days. Standard delivery is 5–8 business days; priority delivery is 2–4 business days. Some designer-partner items may take a little longer.

Will my order arrive in multiple packages?
Possibly. Because we work with multiple designers and fulfillment partners, items may ship separately. You'll receive individual tracking numbers for each shipment — so don't worry if one arrives before another.

How do I track my order?
You'll receive a shipping confirmation email with tracking details. You can also track anytime via our Track My Order page.

My tracking hasn't updated in a few days — is that normal?
Sometimes tracking can lag, especially with international or multi-vendor shipments. Give it 1–2 business days. If it still hasn't moved, email us at hello@house-of-she.com and we'll look into it.

Do you ship internationally?
We currently ship to the United States, Canada, and United Kingdom. Customs duties and import fees are the customer's responsibility. Not in one of these countries? Email us — we'll try our best.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery on eligible full-price items. Items must be unworn, unwashed, and in original condition with tags attached. Sale items and intimates are final sale.

Is return shipping free?
No — return shipping is the customer's responsibility unless we shipped an incorrect item, in which case we cover the cost.

How do I start a return or exchange?
Email hello@house-of-she.com within 14 days of delivery with your order number and item(s) you'd like to return. We'll send authorization and instructions.

How long does my refund take?
Once we receive and inspect your return, please allow 5–7 business days for your refund to be processed back to your original payment method.

My item arrived damaged or incorrect — what do I do?
Email us within 48 hours of delivery with your order number and a photo of the issue. We'll make it right immediately and cover all return shipping costs.

Sizing & Fit

Do you have a size guide?
Yes — each product page includes sizing details from the brand. We also have vendor-specific size charts on apparel pages for Miss Circle and Flying Tomato.

I'm between sizes — what do you recommend?
For fitted dresses and tailored pieces, size up. For oversized or relaxed styles, size down. For Miss Circle specifically, we recommend sizing up — their fits run slightly small. When in doubt, message us.

Do your clothes run true to size?
It depends on the brand. Each product page has fit notes. Our in-house Signature Line fits true to size.

Products & The Brand

Are your products authentic?
Always. We work directly with designers, brands, and trusted fulfillment partners. Every product sold at House of She is 100% authentic.

What is the Signature Line?
Our own in-house label — pieces designed by us in Miami that you won't find anywhere else. Limited runs. Intentional always. Shop the Signature Line.

What is Pre-Loved She?
Our curated pre-loved collection — authenticated secondhand pieces that meet our quality standards. Because great taste shouldn't cost the earth. Browse Pre-Loved.

Why do some items show as sold out?
We carry limited quantities of many pieces intentionally — part of what makes the edit special. Sign up for restock notifications on the product page, or join our email list to get first access to new arrivals.

Will sold-out items come back?
Sometimes. For Signature Line pieces, restocks are rare by design. For other brands, it depends on availability from our partners. Your best bet is our email list — members get early access.

Discounts & Promotions

How do I get 20% off my first order?
Join the House — sign up for our email list and your 20% welcome code will be delivered to your inbox. Sign up here.

Can I use multiple discount codes?
Only one discount code can be applied per order. Sale items may not be eligible for additional discounts.

Do you have a loyalty or membership program?
Something beautiful is coming for our most loyal customers. In the meantime, our email list is the best way to access exclusive sales, early drops, and member-only surprises.