Return & Exchange Policy

We want every House of She experience to feel right. Here's everything you need to know about returns and exchanges.

Return Window

Returns are accepted within 14 days of delivery. Please reach out promptly — we cannot accept requests made after this window.

Item Condition

Items must be returned in new, unworn, and resalable condition with all original tags and labels attached.

The following are final sale and cannot be returned:

Sale items
Intimates and swimwear
Items that have been worn, washed, or altered
Items returned without original tags
Items affected by fragrance, deodorant, or other scents

Return Shipping

Returns are not free. Customers are responsible for return shipping costs unless House of She shipped an incorrect item, in which case we will cover the cost. We recommend using a trackable shipping method — we are not responsible for lost return packages.

How to Start a Return

Email us at hello@house-of-she.com within 14 days of delivery. Include your order number and the item(s) you wish to return. We'll send you return authorization and instructions.

Refunds & Exchanges

Once your return is received and inspected, we'll process your refund, store credit, or exchange. Please allow 5–7 business days for processing after we receive your item.

Items returned in unsellable condition may be refused or subject to a restocking deduction. We'll always communicate with you before making that determination.

Incorrect Items

If we made an error with your order, we sincerely apologize. Contact us at hello@house-of-she.com within 48 hours of delivery with a photo of the item received. We'll make it right and cover all return shipping costs.